Our focus areas
We tackle the most critical Customer Experience challenges across your organisation through our proven approach and targeted expertise.
Our mission is simple: Drive Growth, Reduce Cost, Mitigate Risk through strategic Customer Experience transformation.
Digital + MarTech
Obtain clarity and scale output in the rapidly expanding world of MarTech and Digital.
Key issues
- •Lack of strategic clarity on MarTech investment and leverage
- •Uncertainty about headless, composable, and SaaS solutions
- •Complex technology stack consolidation needs
- •Slow, inefficient campaign execution at scale
Solutions:
• Digital Strategy Assessment
• Headless, Composable and SaaS Audit
• Stop Keep Switch Review
• Rapid Campaign Framework
Data + AI
Leverage latest technology to prepare your organisation for AI mass adoption.
Key issues
- •Unpreparedness for AI and Large Language Model adoption
- •Lack of AI governance and policy frameworks
- •Enormous amounts of unused or poorly structured data
- •Misaligned data strategy with business vision
Solutions
• AI and LLM Readiness Assessment
• AI Policy and Governance Framework
• Data Strategy Development
Marketing + Customer
Enable customer experiences through foundations that scale organisational performance.
Key issues
- •Ineffective growth marketing frameworks and processes
- •Customer privacy and consent management challenges
- •Marketing function misalignment with business strategy
- •Poor search experience impacting customer journey
Solutions
• Growth Marketing Assessment
• Consent and Privacy Assessment
• Marketing Operations Audit
• Search and Content Audit
Cloud + Infra
Gain resilience, scalability and security through the right technology programs.
Key issues
- •Inefficient development and deployment processes
- •Poor real-time functionality and processing speed
- •Security vulnerabilities and compliance gaps
- •Lack of scalable technology resilience
Solutions
• WebOps and DevOps Strategy
• Edge Computing Framework
• Security Foundations Assessment
What our clients say
Discover how the Evolve framework has helped organisations transform their customer experience
“LuminateCX brought a professional approach, with a clear plan and methodology, which was a differentiator. Their independence in providing advice was evident. We felt assured that we had the 'A team' handling our engagement, particularly in technology, auditing, and user analysis.”
Woody Lo
AEMO