Drive Growth Reduce cost Mitigate risk
Evolve
Whether your business is contemplating a major project investment or there are customer experience challenges present, Evolve is the purposely designed to align the right decisions to your business vision and ensure your teams and partners know exactly how to deliver.
understanding your vision
SPARK
During our SPARK session, we collaborate with you, your team and key stakeholders to discuss the current state, understand your challenges and identify the key priorities.
Our focus is on solidifying one to three key priorities that if targeted, could lead to improvement in customer experience, revenue, costs or risk reduction.
Benefits of a SPARK session:
- Identify up to three priorities that can target growth, cost or risk reduction.
- A 90-minute no cost targeted assessment.
- Meet and engage with our expert team.
- Receive a bespoke Assessment report
scaling your vision
IGNITE
With an IGNITE program we follow a comprehensive and specialised process that extracts a deeper understanding of your organisation's strategic vision, core components and nuances. From this point, we explore the business goals, identify gaps in your overall architecture, and prioritise any remediation or expansion steps.
It is during IGNITE that you will get access to our industry-leading Blueprints, Roadmaps and Strategic Network of Partners to help accelerate your outputs.
An IGNITE program is generally run over a 4 to 8 week period.
Benefits of the IGNITE program:
- A thorough Assessment Report detailing current state and gaps of technology, marketing and process.
- Industry leading Blueprints, aligned to your organisation strategy.
- Best-practice Roadmaps designed to fast-track any implementation efforts.
- Strategic Partner planning and alignment map.
- Resource Accountability Chart and a strategic Measurement Framework.
- Team Training on platforms or process (where required)
- Platform Activation (where required)
maintaining your vision
RADIATE
With Radiate, you get access to LuminateCX as a ongoing strategic partner to ensure you are moving in the right direction.
LuminateCX offers project oversight and governance, course correction, consultancy and ongoing strategy - essentially an expert to call when you need it. Radiate helps to drives you towards your business vision.
Benefits of RADIATE support:
- Targeted oversight and governance.
- Reliable course correction.
- Expertise on call.
- No deviation from your strategic vision.
Collective years of experience
Brands we have supported
Specialty areas
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A Versatile and Easy-To-Use Theme
Core Value Number One
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Core Value Number Two
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Core Value Number Three
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Core Value Number Four
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Experienced Commercially minded Strategic
Meet the Team
Having spent over 25 years working for global and domestic brands and platforms, the highly experienced team are focused on ensuring your vision is connected and executed through the right technology and partners.
YOU MAY NEED TO KNOW
Frequently Asked Questions
Why the Evolve process?
Our proven Evolve process is structured to provide a comprehensive understanding of the current state, which can then be acted upon with Blueprints, transparency and best practice Roadmaps.
Our network of partners is provided in an independent and unbiased way, and we receive no commissions.
The oversight and governance we provide, ensures that activities are course corrected at the right time to enable customer experience that aligns to organisational vision.
Why choose LuminateCX?
We have been supporting digital-first organisations for the past 25 years maximise their investments in data, marketing, integration, and immerging technologies such as AI.
We believe in the power and value of strategy, and are are commercially-minded, business leaders.
We are unbiased and independent, and we have no commercial agreements or commissions in place.
We have over 60 combined years of real experience, worked with some leading global and domestic brands.
Our focus is on enabling customer experiences that drive growth, reduce cost and mitigate risk.
What is the commitment during Evolve?
The SPARK session is a no-cost 90 minute discovery session. These sessions are held with Executive leaders, Senior Directors and VPs.
Our IGNITE process typically takes between 4-8 weeks depending on the requirements. We look to engage with senior and executive level stakeholders during this time to ensure that we are 100% aligned with the organisation vision.
The RADIATE support program is an ongoing enterprise strategy and governance as a service that keeps you on track. Depending on requirements, this could operate weekly, Monthly or Quarterly. It is combined with ongoing Blueprint updates.
Evolve program